FAQ

1. You can use them directly during the booking process to reduce the price of your stay. To use your reward euros and receive discounts and other benefits, book your accommodation online at valamar.com, www.valamarcamping.com, www.places-hotels.com or through the Valamar Reservation Centre.

Discounts offered by various motoring clubs cannot be combined with reward euros from the Valamar Rewards Programme and cannot be used to reduce the cost of your stay. The member of the Valamar Rewards who booked the accommodation using reward euros must be present at check-in and throughout the entire stay.

2. You can use your reward euros at the property, in outlets with visible signs indicating that they accept reward euros.

Members of the Loyalty Programme can use their reward euros to reduce the cost of food and beverages consumed during their stay at a specific property. Every restaurant or bar that offers this option will have a corresponding sign displayed in a visible location, informing guests that they can use reward euros.

To use reward euros, guests must first download the digital card to their mobile device’s Wallet. The member’s digital card contains a unique QR code that must be scanned at the time of payment to apply the discount and use reward euros to reduce the final cost.

In addition to reward euros, each membership level offers additional services and benefits which are explained in more detail during registration (refer to the table outlining membership levels and associated benefits).

There are four membership levels: Valamar Rewards White, Valamar Rewards Silver, Valamar Rewards Gold and Valamar Rewards VIP.

A specific membership level is attained based on eligible activities, accumulated credits, or overnight stays over a period of two calendar years (from 1 January to 31 December).

Minimum requirements (within two calendar years):
*White – becoming a member*
*Silver – collected €50 or 8 overnight stays*
*Gold – collected €150 or 20 overnight stays*
*VIP – by invitation only*

By signing up for the Programme, you begin accumulating reward euros/wallet credits and overnight stays to reach a membership level that offers greater benefits.

Wallet credits and stays can only be accumulated by booking accommodation directly either online at www.valamar.com, www.valamarcamping.com, or through the Valamar Reservation Centre.

If the conditions described above are not met within two calendar years, the member will be reverted to the previous membership level at the end of the current calendar year (31 December). For example, if you are a Valamar Rewards Gold level member, you’ll be downgraded to the Valamar Rewards Silver level.

The VIP level is reserved exclusively for Valamar’s most loyal guests, and different conditions are applicable. You can find out more by clicking on Programme Rules.

If no activity (such as a stay) is recorded within a two-year period, your membership in the Loyalty Programme will remain active, but your Wallet credits will be forfeited. Members may start collecting reward euros again by booking a new stay.

To use your wallet credits and receive discounts and other benefits, book your accommodation online at valamar.com, www.valamarcamping.com, www.places-hotels.com or through the Valamar Reservation Centre.

The following stays of Programme members do not count towards eligibility for benefits under the Valamar Rewards Programme: accommodation booked through tour operators or travel agents where payment is not made directly to the property or Valamar. Booking sites that require payment to be made directly to the site operator’s account are also classified as travel agents. The same restrictions apply to coupons or vouchers purchased by members from online shopping sites. Additionally, stays related to services billed by the hotel to third parties, such as insurance companies and health insurance providers, are not included. Stays booked using award coupons or vouchers are not eligible. “Flat-rate” guests who are members of the Loyalty Programme do not earn reward euros from their stays at Valamar campsites; however, as members, they can still use other rights and benefits outlined in the Programme, including discounts on products and services (additional benefits).

Members can cancel their membership at any time by sending an email to info-loyalty@valamar.com.

If you cancel a booking, your membership level will remain the same as at your last checkout.

If you used wallet credits to pay a discounted price, they will be handled in accordance with our booking cancellation policy.

If you change your booking, you will retain all benefits associated with your membership level, provided that you (as a Loyalty Programme member) are still among the guests and your stay lasts a minimum of 2 nights.

Your card will be activated once you receive the welcome email from Valamar Rewards, allowing you to save it in your digital wallet for easy access at all times.

The card is intended for personal use and may not be used by a third party under any circumstances. However, Valamar Rewards permits the transfer of wallet credits collected with stay to whomever you choose. Your new Valamar Rewards friend must sign up for membership in the Valamar Rewards Programme. After they have opened their account, wallet credits can be transferred to their account by a third party only by submitting a written request via email to the Valamar Rewards customer service: info-loyalty@valamar.com or through the My Account section of the Valamar Rewards website.

The card doesn’t have an expiration date; however, points will be forfeited if no stays have been booked within the last two calendar years. Once you make a new booking using your Valamar Rewards ID number, you can start accumulating reward euros again and advance in membership levels.

Members can view their total balance of reward euros by logging into the My Account section of the Loyalty Programme at www.valamar.com or www.valamarcamping.com or by contacting Valamar Rewards customer service (info-loyalty@valamar.com).

To check the updated status of your Rewards Wallet, please wait at least 7 days after checking out at the reception desk, as the points will be added automatically at that time.

To access discounts and benefits, you must make a direct booking of a minimum of 2 nights stay at least 2 days prior to your arrival.

Eligible euros spent during your stay do not include money that was used to pay for third-party services. Additional restrictions and exclusions may apply. For more detailed information, please see Programme Rules.