Frequently Asked Questions

Where can I find out everything about the Valamar Rewards Programme?

What benefits do I get by joining Valamar Rewards?

How can I use my reward euros and other membership benefits?

How can I advance to higher membership levels?

When and why will my membership level be downgraded?

When and why might I forfeit my Wallet credits?

In what situations are Valamar Rewards benefits not available?

How can I cancel my Valamar Rewards membership?

What if I have to cancel or change my booking?

How can I get a Valamar Rewards loyalty card?

Can I transfer the card to a third party or combine two cards?

When does my card expire?

How and when can I check my reward euro balance?

What is the Ambassador Programme?

How can I send an invitation to my friends?

Who is eligible to redeem the voucher?

What is the validity period of Reward Euro?

Can I combine the voucher with other promotions?

How can I collect wallet credits/reward euros?

Additional information